PRIVACY POLICY

The purpose of our Privacy Policy

Settled Design Ltd takes its responsibility seriously, regarding the privacy and security of your information / data.

As part of our business we collect/gather and use information about you and to help manage our relationship with you.

We will be clear and transparent regarding any information we collect, and as to what we will do with that information, in accordance with the General Data Protection Regulation (GDPR).

What information we collect

Settled Design Ltd will be what is known as the “Controller” of the personal data / information you provide to ourselves. We only collect basic personal data, which does not include any special categories of personal information about you (known as Special Category Data). The information we collect covers name, address, e-mail, telephone number, financial information (such as bank details for payment of services) and other information relevant to offers and/or customer surveys.

Why we need this information

Your basic personal data is required in order to provide goods and services to you and/ or to process your orders, provide marketing and information on our services / products. We do not collect any personal data other than which enables ourselves to provide and oversee our services or products.

What we do with this information

We only use your personal information when necessary and always with your consent:

to enter into a contract with you
to comply with a legal duty
to protect your vital interests
for our own (or a third party’s) lawful interests, provided your rights do not override these.

We process your personal information for the purpose/s for which it was collected (or closely related purpose/s) without your knowledge or consent. We do not and will not use your personal information for an unrelated purpose without advising yourself of this and the legal basis we intend to process this by.

We may process personal data for legitimate business purposes, which may include a few or all of the following:

to enhance, personalise, modify or otherwise better our services/communications for our customers benefit
to identify and prevent fraud
to enhance enhance the security of our network and information systems
to enhance our understanding of how people use and interact with our website
to provide postal communications for information which we identify as of interest to yourself
to determine the effectiveness of advertising and promotional campaigns

Whenever we process your information for these purposes we will ensure your personal data rights are kept in high regard with account taken to these rights at all times. We will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws, when we process your personal data for our legitimate interests.

We will not use your personal data for activities where our interests are overridden by any impact on yourself (unless we have your consent or are otherwise required or permitted to by law), as our legitimate business interests do not automatically override your interests.

You have the right to object to this processing. If you do object this may affect our ability to carry out the tasks above for your benefit.

Where we store this information

We are UK based and store our data within the EU. Organisations which provide services to ourselves may occasionally transfer personal data outside of the EU, only if your data is adequately protected will we allow them to do so.

How long we keep your information

We use and store information for as long as it is required for the purposes it was collected for. The length of time information is stored depends upon what it is being used for. For example, we will stop storing your e-mails for marketing purposes, if you ask us not to send you marketing e-mails, however we will keep a record of your preference not to be e-mailed.

Information which is no longer required is deleted and we continually review what is required. We never store payment card data and will not retain your information for longer than necessary. The maximum period we will hold your data is six years.

Sharing of your personal information

Your personal information will be shared with other organisations to carry out our obligations under our contract with yourself or for our legitimate interests.

If required or permitted to do so by law, we will share your personal information; If required to do so by any court, or any applicable regulatory, compliance, governmental or law enforcement agency; or if required in connection with legal proceedings or potential legal proceedings.

We do not send your personal data outside the European Economic Area. You will be notified of any changes to this and of the protections will be explained which are in place to protect your information.

We would like to use your name and e-mail address to inform yourself of our offers and similar products. This information will not be shared with third parties and you can at any time unsubscribe via our website, phone or e-mail.

How our website uses cookies

When you access our website, a small file or 'cookie' requests permission to be placed on your computer’s hard drive. The cookie then helps analyse web traffic or lets you know when you visit a particular site. Cookies enable web applications to respond to you individually, enabling the web application to tailor it's operations to your needs and preferences by recalling upon the information gathered.

We identify which pages are being used, by traffic log cookies. This enables analysis of webpage traffic data, improving our website to tailor towards customer requirements. This information is purely for statistical analysis purposes following which it is removed from the system.

By enabling ourselves to analyse which pages you find useful and which you do not, cookies help us provide you with a better website. Cookies do not enable access to your computer or any information about you, and purely collect the data you have chosen to share with us. Many web browsers automatically accept cookies, though if required you can modify your browser setting to decline cookies, this may however prevent you from taking full advantage of the website.

For further insights into cookies and how to prevent cookies being installed you can visit this website: http://www.allaboutcookies.org.

Your legal rights & personal data

To remain in control of your personal data. it is required you understand your legal rights.

By law and under certain circumstances, you have the right to:

Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. Please keep in mind that there are exceptions to the rights above. We will always try to respond to your satisfaction but there may be situations where we are unable to do so. If you wish to raise a complaint on how we have handled your personal data, please write to Settled Design Ltd, Old Crown Farm, Beat Lane, Rushton Spencer, Macclesfield SK11 0QY, so we can address the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain directly to the Information Commissioner’s Office, the UK supervisory authority for data protection issues and whose contact details can be found at (ico.org.uk).

Links to other websites from our website

Links to other websites of interest, may be provided on our website. We do have no control over these other websites, so once you have chosen to use these links to leave our site, we cannot be responsible for the protection and privacy of any information which you may provide whilst visiting such sites. These sites are therefore not governed by this privacy statement. You should examine the privacy statement applicable to any website in question.

Changes to Privacy Policy

This Privacy Policy may change occasionally, to which you will be notified by way of an e-mail or a notice upon our website.